FAQs

Everything you ever wanted to know about the product and the company. 

Can't find what you're lookin' for here? Just shoot us a note at info@asktia.com :)


General Questions

Do I have to pay to use Tia?

Nope! Tia is 100% free for users. No hidden fees or paywalls. Just download on the App Store to get started.

Is Tia a bot?

Yes. Parts of Tia are powered by machines (AKA a “bot”), and other parts of the product are powered by humans. When you message with one of the #TiaTalk Wing Women, you are communicating with a human health educator. Through conversing with a Wing Woman you’re helping the Tia bot get smarter and more equipped to serve all who use Tia. Isn’t that cool? The more you ask Tia, the better she gets at answering questions for you and everyone else… so ask away! 🚀

Who are the Tia “Wing Women”?

Tia’s “Wing Women” are real, live health educators trained in sexual and reproductive health. They power the #TiaTalk Q&A feature inside the app. When you ask a question that is outside of Tia’s “bot brain” (AKA something she doesn’t understand yet), she calls in her "Wing Women" who are better suited to answer your question. Because each question is given extra care and attention, there can be delays in the response time. Any question you ask through #TiaTalk remains anonymous.

When can I reach a Wing Woman?

Wing Women are available 7 days a week from 8am-11pm PST. If you message the Wing Women outside of our operating hours, you will be notified that Tia’s Wing Women are getting their beauty sleep 😴 .

When the Wing Women are busy helping other users, response times can be delayed. We’re working hard to keep delays to a minimum, but never sacrifice quality of response for speed!

While you’re waiting for a Wing Woman to get back to you, try checking out some of the questions that Tia can answer for you immediately. You can find these by using the type ahead box at the Main Menu. Just start typing, then tap on any of the questions that pop up above the text field.

If you believe you have a medical emergency, please do not wait for a Wing Woman to respond — call 9-1-1!

Does Tia provide medical guidance?

No. Tia does not provide medical guidance. The content in the app is for informational purposes only. Tia is designed to help support the health related choices that you make. These choices are yours and may require the advice of a healthcare provider. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment or recommendation regarding medication. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Tia app!

Where does Tia’s content come from? Is it medically valid?

Behind Tia’s sassy tone and emoji-heavy communication is Tia’s Medical Advisory Board — a team of women’s health experts that work behind the scenes to create, curate and vet the content in the Tia app. Our aim is to serve as a bridge between the latest and greatest medical research and the lay (wo)man. We reference expert organizations and publications including the CDC, American Congress of Obstetricians and Gynecologists, Planned Parenthood, and Bedsider.org.

You can read more about our Medical Advisors here! If you’re interested in joining our Medical Advisory board, contributing research, or creating first-in-class content for the Tia platform, shoot us a note at info@asktia.com.

What types of questions can I ask Tia? Are there things that Tia cannot answer?

Today, Tia’s expertise lies in answering questions about birth control, sex, STDs and menstruation. If you ask a question outside our knowledge area of expertise, we will recommend a 3rd party resource, and/or when relevant, refer you to a provider. We’re continually working to expand Tia’s capacity to provide personalized, evidence-based answers to a wide range of women’s healthcare topics. If there’s a question/topic that you think Tia should become an expert in, shoot us a note to feedback@asktia.com.

How do your birth control recommendations work?

Tia’s birth control recommendations are powered by a proprietary birth control recommendation algorithm designed in collaboration with our Medical Advisors — Dr. Aparna Sridhar, MD/MPH and Sally Rafie, PharmD — and is adherent to the CDC’s Contraceptive Guidelines.

We take into account four key buckets of information to help you find the best birth control method for your individual needs:

1) Contraindications — think: medical risk factors such blood clots, migraines or seizures. Importantly, we will never recommend a method for you that isn’t safe!

2) Health conditions certain birth control methods can help — think: Endometriosis or Polycystic Ovarian Syndrome. If there’s a method that could help alleviate a health condition you have, we prioritize that.

3) Birth control history — methods you’ve told Tia you “liked” or “disliked” in the past help.

4) Personal preferences — the things, you as an individual user, actually care about! For example, if skipping your period is your top priority, we’ll take that into account in how we rank methods for you.

Importantly, Tia’s birth control recommendations are continuously improving based on the information you as a user share with Tia. By rating different birth controls you’ve tried and sharing the specific symptoms (the good and the bad) that you experience, you are contributing to a powerful pool of *anonymous* information that helps reduce the “guesswork” in choosing a birth control for women everywhere 🙌.

Is Tia a crisis hotline? How does Tia handle crisis situations?

Tia is not a crisis hotline. If you’re in crisis situation, including but not limited to situations of self-harm, abuse, assault, violence or medical emergency, we recommend you get in contact with an emergency care professional right away.

If you contact Tia and tell us you’re in a state of emergency, or if we evaluate that your situation is beyond our abilities, we will recommend you get in contact with a support hotline who can better serve your needs. Here are a few of the partners we refer users to at times of need:

  • Crisis Text Hotline: text START to 741741

  • Natural Domestic Abuse Hotline: 1-800-799-7233

  • National Sexual Assault Hotline: 1-800-656-4673

Who are the doctors that Tia refers me to?

Tia’s provider recommendations are primarily powered by Amino, an innovative healthcare partner that’s  a pro at helping patients find the right care at the right price. Tia has no affiliation and does not endorse any healthcare providers recommended by Amino.

If you do not have insurance, Tia will recommend a health clinic to you using Bedsider’s Clinic Finder.

Do I have an “account” with Tia?

Yes. Every user has an account with Tia created through your phone number. No usernames; no emails; no passwords to remember; just your phone number. You can enter your phone number to “sign in” through the Tia chat or through settings. After typing in your phone number, Tia sends you a secure, one-time password to your phone number to securely sign in to your account.

How is my data being stored?

We practice secure data protocols, including encrypting your information while it is at rest and in transit. In addition, we separate personal and demographic information from other information you tell us as an extra security measure (i.e., your health information is not linked to your name or other identifiers while this information is stored on our servers). You can read more about how we store and protect your data in our Privacy Policy.

Do you share or sell my information?

We never share or sell any user information without your consent. Tia will always ask your permission before sharing any information with a 3rd party partner. You can read more about how we store, share and protect your data in our Privacy Policy.  

Why can’t you serve users under 13?

Tia adheres to the requirements specified in the Children’s Online Privacy Protection Act (COPPA). Due to COPPA, we cannot collect personal information online from a user under 13 years of age. In the future, we hope to be able to serve users’ of all ages while staying compliant with regulations.

Is there an Android version of Tia?

No, Tia is not available on Android devices at this time. We plan to release an Android version of the Tia app in the near future. 

Is Tia available in other countries?

Currently, Tia is available in the U.S. only. We plan to make Tia available in other countries — and in other languages — in the future. If you're eager for Tia in your country, let us know at feedback@asktia.com.

Does Tia have any political affiliations?

No. Tia is a non-partisan, privately-owned company. We do not have any explicit ties to any political party or organization. Any opinions expressed by the company are independent of those held by employees. Any opinions expressed by employees are independent of the company.

What does Tia mean?

Carolyn named the company Tia — Spanish for aunt — inspired by her own aunt. Like your cool aunt, Tia is smarter than your best friend, but NOT your mom. The person you turn to when shit hits the fan. She's symbolic for important woman in your life.

Do I have to be a woman to use Tia?

Tia is for all people. We aim to cultivate a community that’s inclusive and respective of all gender identities and sexualities. Today, our core competency lies in providing health information to people with female anatomy — no matter what you look like, what gender you identify with, or who you love. We are on a mission to continually expand our expertise to better serve the diverse needs of all identities and anatomies. If you have any suggestions for how we can make this space more affirming to your identity and experiences, don't hesitate to contact us at feedback@astia.com.  Our product and our community are a perpetual evolution.

Tia’s mission really speaks to me. How can I get involved?

Yay! We love hearing from anyone with a shared vision for improving women’s healthcare, and ideas to improve our product offering. Please feel free to send a note to info@asktia.com with any ideas, questions, feedback or just a friendly hello 👋 and we’ll get back to you!

If you’re interested in working for Tia, you can read about our latest and greatest job openings here or emails jobs@asktia.com.


Product Support Questions

 

 

Can I sign into my account on someone else’s phone?

Yes. You can sign into your account on another device. However, your one-time-password needed to sign in will be sent to the device attached to your phone number.

How do I delete my account?

Please email info@asktia.com with a request to delete your account and we’ll take care of it on our side!

I’m locked out of the app, what should I do?

I am sorry to hear that. If you signed out of the app and cannot sign back in, one of these situations may apply:

 

Have you entered the correct phone number?

It’s possible that you entered the wrong phone number. Tia is patient with typos -- check back in your conversation history to see if that’s the case. If so, you can tell Tia you’ve entered the wrong phone number and she'll prompt you to try logging in again.

 

Not getting your one-time secret code?

If you’re not getting your one-time secret code needed to log in, there could be a couple of issues. First, the code will be sent to the phone number that is attached to your account, or the number you use to login. If you’re using a different device to login in that is not associated with your phone number, the code will still go to the device attached to your phone number. Make sure to have that with you in order to receive the code!

 

Have you changed your phone number?

Your Tia account is tied to your phone number. To log in, we send a secure, one-time password to that phone number. If that phone number is no longer active, you won’t be able to get your password sent to you. If you’d like to update the phone number associated with your account, send us a holla at info@asktia.com and we can take care of it on our side!

 

Do you have a non-U.S. based number?

Unfortunately, right now we’re not well equipped to handle foreign numbers. If you logout of your account that uses a foreign number, you’ll not be able to log back in. In order to recover your account, try deleting the Tia app, reinstalling it and then going through the registration flow again. You can still use your foreign number, and Tia will still remember you!

If none of these solutions apply to you, have no fear! You can always email us at info@asktia.com and we’ll get you sorted.

Can I share my Tia account with someone?

No, every user needs their own account. Because we offer personalized recommendations, and because we prize privacy, we do not offer account sharing.

Tia is frozen, what do I do?

If Tia appears “frozen” (e.g. no new messages are showing up in your chat), try quit force quitting the Tia app. To force quit an app, double click the “home” button on your phone. You will see an array of the apps you have open. Swipe up against Tia to quit (you should see the app disappear from your screen). Then, navigate back to the Tia chiclet to restart Tia.

Is Tia available for iPad?

We are not optimized to support iPad at this time.

Can I import my information from another app into Tia?

Currently, you cannot import data from another app into Tia. In the future, we hope to support integrations that allow you import data from outside sources. If you think that sounds really cool or are interested in a partnership, let’s chat - info@asktia.com

Can I share my Tia data with my doctor or Electronic Medical Record?

There is not product-supported way to send your data from the Tia app to your doctor or Electronic Medical Record (EMR). If you’re interested in discussing Tia’s recommended birth control methods with your provider, we recommend you take a screenshot or show them the recommendations in the app during your appointment. If you’re a provider interested in piloting EMR integration, email us at info@asktia.com :)