Last Updated 10/23/23

Tia, Inc. Privacy Policy

This “Privacy Policy” governs your use of the Tia (“Tia” or “Company” or “we” or “us”) websites and all features, tools, content, downloads and other services (“Services”) that we make available through those websites (collectively, referred to herein as the “Platform”).

If we provide you notice of a different privacy policy for a different service, this Privacy Policy will not apply. This Privacy Policy also does not apply to information collected by us offline, or collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or our websites.

Tia is not a medical group or a health care provider. Tia contracts with affiliated medical groups (collectively defined as “Medical Groups”), to provide online telehealth, in person medical consultations and secure messaging between Medical Groups’ providers (each a “Provider” and collectively “Providers”) and their patients. Any telehealth consultations through the Platform are provided by independent medical practitioners in Medical Group. Medical Groups or Providers are responsible for providing you with a HIPAA Notice of Privacy Practices describing their collection and use of your health information.

By using our Platform you consent to our Privacy Policy and our collection, use and sharing of your information and data, and other activities, as described below. If you do not agree to be bound by those terms, you are not authorized to access or use the Platform, and you must promptly exit the Platform. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date of the Privacy Policy.

Our Platform and Services are not intended for children under the age of 18.  If you are under the age of 18, please do not access our Platform.  If we learn that we have inadvertently collected personal information from someone under the age of 13, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 13, please contact us using the contact information at the end of this privacy policy.

1. What Information Does the Platform Collect?

On the Platform, we may ask you to provide certain categories of information such as:

  • Personally identifying information (such as your name, e-mail address, phone number, and billing and physical addresses (“PII”);
  • Your login, user ID, password, password hints, and similar security information use for authentication and account access;
  • Demographic data (such as your gender, date of birth and zip code (“Personal Demographic Information”));
  • Information about your health (such as your medical history or  information about your menstrual cycle) and information about the medications you are taking (such as your current and past birth control methods) (“Health Information”);
  • Your health insurance information;
  • Computer, mobile device and/or browser information (such as your IP address, mobile device ID information, operating system, language preferences, referring URLS, location, connection speed, bandwidth, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes);
  • Third-party website, network, platform, server and/or application information (such as Facebook, Twitter, Instagram);
  • Usage activity concerning your interactions with the Platform and/or third-party websites, networks or applications accessed through the Platform (such as viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or feature, identity of third-party websites, networks, etc.);
  • Billing, payment and shipping information, such as credit card number, the security code associated with your payment instrument, purchase history, and invoices;
  • Electronic signatures;
  • Photographic or video images submitted for identification or non-diagnosis or treatment purposes;
  • Information about third parties that you refer to us (such as name, email, and/or other contact information, relationship);
  • Statements or content (such as comments, videos, photographs, images) and information about such statements or content, which you submit or publish on or through the Platform or which are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Instagram); and
  • Any other information you provide when you contact or communicate with us including: 1) forms filled out by a user on the Platform; 2) information provided by a user in connection with any services offered on the Platform; and 3) surveys, polls, blogs and postings and submissions.

“PII”, “Personal Demographic Information” and “Health Information” are referred to in this Privacy Policy as “Your Information.”

How Information Is Collected

We might collect information directly from you when you use the Platform; when you register with or subscribe to the Services or obtain any products or services available through the Services; when you "sign in," "log in," or the like to the Platform; when you allow the Platform to access, upload, download, import or export content, or otherwise interact with your computer, mobile device, or any other device to visit, access or use the Platform or online accounts with third-party websites, networks, platforms, servers or applications (such as your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever we ask you for such information, for example, when you enter information through the Platform or when you answer an online survey or questionnaire. In addition, if you or a third party sends us a comment, message or other communication (for example, an email, letter, fax, phone call, or voice message) about you or your activities on or through the Platform, then we may collect that information.

In addition to the information we collect directly from you, we may also collect certain information from health care providers. This information may include, but is not limited to, diagnoses, treatment plans (including prescription details) and notes.

We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, such as your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.

Finally, we might use various tracking, data aggregation and/or data analysis technologies, such as cookies and web beacons.

What are cookies?

  • Cookies, which are small data files (such as text files) stored on the browser or device you use to view a website or message. They may help store user preferences and activity and may allow a website to recognize a particular browser or device. There are several types of cookies, such as browser cookies, session cookies, and persistent cookies. Cookies may record information you access on one page of a website to simplify later interaction with that website, or to help streamline your transactions on related pages of that website. Most major browsers are set up so that they will initially accept cookies, but you might be able to adjust your browser's or device's preferences to issue you an alert when a cookie is downloaded, or to block, reject, disable, delete or manage the use of some or all cookies on your browser or device. Cookies can be set by Tia or they can be set by third parties (such as Facebook, Google, etc.). Cookies are used to help us speed up your future activities or to improve your experience by remembering the information that you have already provided to us. Third party cookies may also be used to enable analytics (such as Google Analytics) or advertising functionality (such as ad re-targeting on third-party websites) that enables more customized services and advertising by tracking your interaction with our Platform and collecting information about how you use the Services.
  • Flash cookies, which are cookies written using Adobe Flash, and which may be permanently stored on your device. Like regular cookies, Flash cookies may help store user preferences and activity, and may allow a website to recognize a particular browser or device. Flash cookies are not managed by the same browser settings that are used for regular cookies.
  • Web beacons, which are pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email, and which can pass along information such as the IP address of the computer or device you use to view the website or open the email, the URL page on which the web beacon is located, the type of browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views or advertising responses. Disabling your computer's, device's or browser's cookies may prevent some web beacons from tracking or recording certain information about your activities.
  • Scripts, which are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user's interactions with the website, such as the links the user clicks on. Scripts are often temporarily downloaded to the user's computer or device from the website server, active only while the user is connected to the webs, and deactivated or deleted when the user disconnects from the website.
  • Analytic tools and services, which are sometimes offered by third parties, and which track, measure and/or generate information about a website's or program's traffic, sales, audience and similar information, and which may be used for various reasons, such as statistical research, marketing research, and content ratings research, and conversion tracking.
  • Advertising services: We may use data about how you browse in order to show you ads for us or our advertising partners that are relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you, and ad networks to which we belong may use your browsing activity across participating websites to show you interest-based advertisements on those websites. Interest-based ads are ads presented to you based on your browsing behavior to provide you with ads more tailored to your interests.

How we use cookies:

  • Meta Platforms. We use Meta platforms, such as Facebook and Instagram (collectively called “Meta”), for web analytics and advertising services. These services allow us to keep track of what users do after they see or click on a Meta advertisement, keep track of users who access our Platform or advertisements from different devices, and better provide advertisements to our target audiences. The data from Meta is also saved and processed by Meta. Meta can connect this data with your Facebook or Instagram account and use it for its own and others’ advertising purposes, in accordance with Meta’s Data Policy which can be found at, https://www.facebook.com/about/privacy/.  Please click here if you would like to withdraw your consent for use of your data with Meta https://www.facebook.com/settings/?tab=ads#_=_.
  • Google Ads and Google Analytics. We use Google Ads, an online advertising program, and Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Platform. Google Analytics uses cookies to help our Platform analyze how users use our Platform. You can find out more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Sites or Apps” located at www.google.com/policies/privacy/partners/. For more information, please visit Google and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html (http://www.google.com/analytics/learn/privacy.html).
  • TikTok. We use the TikTok Pixel to collect certain information relating to your use of our Platform and to help us analyze how users use our Platform. For more information about how Tik Tok collects and uses data, please visit pages that describe the TikTok Pixel, such as https://ads.tiktok.com/help/article/tiktok-pixel?lang=en, and pages that described TikTok’s privacy practices, such as Privacy Policy | TikTok (https://www.tiktok.com/legal/page/us/privacy-policy/en).
  • Other Third-Party Tools. We use other third-party tools that allow us to track the performance of our Platform. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Platform and/or our Services.

The references above to third parties’ policies are for informational purposes only and are not incorporated into this Privacy Policy.

Cookie Consent

While we do not sell your personal information, we do share a limited set of data with third parties in order to allow you to see tailored digital advertisements. By visiting, accessing or using the Platform, you acknowledge and agree in each instance that you are giving us permission to monitor or otherwise track your activities on the Platform, and that we may use the technologies listed above, as well as other tracking, data aggregation and data analysis technologies. If you wish to opt-out of our sharing of the limited data that is gathered when you visit our website or App for purposes of targeted digital advertising, we encourage you to use the button below to customize your cookie settings.

Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the tracking, data aggregation and data analysis technologies, then certain areas of the Platform might not function properly.

Interactions with Third Party Services

The Platform may include functionality that allows certain kinds of interactions between the Platform and your account on a third-party web site, application or other service. The use of this functionality may involve exchange of Your Information between us and the third-party operator. For example, in order for Tia to provide you with a list of gynecologists in your area, we may provide our third party service provider with your age, zip code, desired birth control method, and health insurance information. These third parties may retain any information used or provided in any such communications or other activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. Further, when you use third-party apps or services, you are using their services and not our services and they, not we, are responsible for their practices. You should review the applicable third-party privacy policies before using such third-party tools on our Platform.

California Do Not Track Disclosures

Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party web sites or online services (such as browser do not track signals). Currently, we do not monitor or take any action with respect to these signals or other mechanisms.

2. How Do We Protect the Information Collected?

We understand that protecting Your Information is important.  We use reasonable safeguards to help protect and secure Your Information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure.

Keep in mind that if you have an account with us, you must keep your account password confidential, and you are responsible for all use of your account.  If you have reason to believe the security of your account has been compromised at any point, please notify us immediately through the contact information listed at the bottom of this privacy policy.

3. How Do We Use the Information Collected?

We may use Your Information for various purposes, including, but not limited to:

  • Verifying your identity;
  • Confirming your location;
  • Administering your account;
  • Fulfilling your requests;
  • Processing your payments;
  • Facilitating your use of the Platform and/or products or Services offered through the Platform;
  • Communicating with you by letter, email, text, telephone or other forms of communication;
  • Providing you with information about the Platform and Services;
  • Providing you with customer support;
  • Providing you with information about third-party businesses, products and services;
  • Developing, testing or improving the Platform and content, features and/or products or Services offered via the Platform;
  • Identifying or creating new products, services, marketing and/or promotions for Company or the Platform;
  • Promoting and marketing Company, the Platform, and the products and/or services offered via the Platform;
  • Improving user experiences with the Platform;
  • Analyzing traffic to and through Platform;
  • Analyzing user behavior and activity on or through the Platform;
  • Conducting research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to Company, the Platform or products and services offered via the Platform;
  • Placing and tracking orders for products or services on your behalf;
  • Protecting or enforcing Company’s rights and properties;
  • Protecting or enforcing the rights and properties of others (which may include you);
  • When required by applicable law, court order or other governmental authority (for example, in response to a subpoena or other legal process),  or when Company believes in good faith that such use is otherwise necessary or advisable (for example, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of Company, a user of the Platform, which may include you, or anyone else who may be harmed by such activities or to further Company’s legitimate business interests).

We may de-identify your information and use, create and sell such de-identified information for any business or other purpose not prohibited by applicable law.

4. How and When Do We Disclose Information to Third Parties?

We may disclose your information to:

  • Our service providers (collectively “vendors”) to assist us with the activities outlined in Section 3, above;
  • Our vendors that provide services to enable us to provide the Platform, such as the hosting of the Platform, data analysis, IT services and infrastructure, customer service, e-mail delivery, and other similar services;
  • Our vendors that provide services to enable us to run our business and administrative operations, such as legal and financial advisory services, auditing services, analytics and similar services;
  • Our vendors that provide services to enable us to promote and advertise the Platform and the products and/or services offered via the Platform, such as advertising or ad-retargeting services, as well as to comply with contact removal requests or requirements, such as mailing list removal services, do not call registries, and similar services;
  • Pharmacies laboratories, and providers to enable them to provide services to you and to collect payment on their behalf;
  • Our vendors as we believe necessary or appropriate to comply with applicable laws;
  • Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party, or other corporate change, including, during the course of any due diligence process;
  • Third parties for administrative and Legal Reasons. We may access, use, preserve, transfer and disclose Your Information to third parties: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process if in our good faith opinion that is required or permitted by law; (ii) to protect and/or defend the Platform’s Terms of Use or other policies applicable to the Platform, including investigation of potential violations of the Terms of Use; (iii) to protect the safety, rights, property or security of the Platform or any third party; (iv) to detect, prevent or otherwise address fraud, security or technical issues; (v) in cooperation with third parties such as copyright owners, wireless service providers and/or law enforcement agencies, subject to applicable law; and
  • To third parties, including calling 9-1-1 and to first responders, when it appears that a user presents an imminent threat of harm to himself/herself or to others.

We may de-identify your information and disclose such de-identified information for any purpose not prohibited by applicable law. We will not license or sell Your Information in a manner that would identify you.

If you are a California resident, you have the right to request additional information about this sharing, so please see Section 8 below.

5. Do Third-Party Content, Links to Third-Party Apps and/or Third-Party Apps Appear on the Platform?

The Platform may contain content, links or apps that are supplied by a third party“In addition, when you are on the Platform you may be directed to other websites and apps that are operated and controlled by third parties that we do not control. We are not responsible for the data collection and privacy practices employed by any of these third-party websites or apps. These third parties may have their own terms of service, privacy policies or other policies, and may ask you to agree to their policies. For example, if you “click” on a link, the “click” may take you off the Platform to a different location. Be sure to review third-party policies before submitting any personally identifiable information to a third-party website or app or otherwise interacting with it.

6. How Do I Change My Information and Communications Preferences?

You are responsible for maintaining the accuracy of the information you submit to us. You may request to review, correct or update Your Information you have provided by contacting us by email at: privacy@asktia.com. If so, we will make good faith efforts to make requested changes in our active databases as soon as reasonably practicable (but we may retain prior information as business records). Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons.

You may cancel or modify our email marketing communications you receive from us by following the instructions contained within our promotional emails. This will not affect subsequent or different subscriptions and will be limited to the types of emails from which you opt-out.

We reserve the right to send you communications relating to your use of the Platform, such as administrative and Platform announcements, whether or not you choose to opt-out from receiving our marketing communications.

7. What About Changes to the Privacy Policy?

We reserve the right to change this Privacy Policy at any time without notice to you. Any changes will be effective immediately upon the posting of the revised Privacy Policy and your use of the Platform indicates your consent to the privacy policy posted at the time of use.

8. Privacy Rights for California Residents

This section applies to any California residents about whom we have collected personal information from any source, including through your use of the Platform, by using our Services, or by communicating with us electronically, in paper correspondence, or in person (collectively, “you”). This Privacy Notice for California Residents is to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act (“CPRA”) of 2023.

If you are a California resident, you have the right to know what personal information about you we collect, use, disclose, sell, or share. You also have the right to access, delete, or correct your personal information.

For purposes of this section, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer/resident or household. Personal information does not include consumer information that is de-identified, aggregated consumer information, publicly available information, or information that is lawfully obtained, truthful information that is a matter of public concern.

During the past 12-month period, we may have collected the following categories of personal information from consumers:

  • Identifiers
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80I)
  • Protected classification characteristics under California or federal law
  • Commercial information
  • Internet or other similar network activity
  • Geolocation data
  • Inferences drawn from any of the above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
  • Sensitive Personal Information (such as credit card information and health information)

During the past 12-month period, we may have collected the following categories of sensitive personal information from consumers:

  • Personal information that reveals: a consumer’s social security, driver’s license, state identification card, or passport number; a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; a consumer’s precise geolocation; a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership; the contents of a consumer’s mail, email, and text messages; a consumer’s genetic data;
  • Personal information collected and analyzed concerning a consumer’s health; and
  • Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation.

We do not sell the above categories of personal information and sensitive personal information for money, but we use cookies and similar technologies, which may share information with third parties as described in this Privacy Policy. We also disclose these categories of personal information and sensitive personal information for business purposes as described in this Privacy Policy.

Your medical information collected for purposes of obtaining treatment from Medical Groups and Providers or information about your health insurance is called “protected health information” or “PHI” under the federal Health Insurance Portability and Accountability Act (HIPAA) and similar federal and state laws.  This Privacy Policy does not apply to protected health information.  Instead, the Medical Groups/Providers’ Notice of Privacy Practices applies.

  • How to request access to your personal information: You may request access to your personal information twice in a 12-month period. To do so, please email us at ccpa-requests@asktia.com with the subject heading “California Privacy Rights,” In response, we will produce an Access Report detailing the personal information we have collected, disclosed, and/or sold about you. This Access Report will be delivered by mail or electronically at your request. We may not always be able to fully address your request, such as if we have a duty of confidentiality to others, or if we are legally entitled to deal with the request in a different way. Information sharing covered by the California Privacy Rights requirements will be included in our response.
  • How to request deletion or correction of your personal information: You may request that we delete or correct the personal information Tia has collected and/or maintained about you. To do so, please email us at ccpa-requests@asktia.com. We may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, maintain an electronic medical record for a Medical Group or Provider, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information. We reserve the right to charge a reasonable fee where permitted by law, such as where your request is unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
  • Right to Opt-Out of Sale or Sharing.  You have the right to opt-out of the sale or sharing of your personal information by us.  While we do not sell your personal information, we do share a limited set of data with third parties in order to allow you to see tailored digital advertisements. If you wish to opt-out of our sharing of the limited data that is gathered when you visit our website or App for purposes of targeted digital advertising, we encourage you to use the button below to customize your cookie settings.
  • Verification: We will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the account (login and password). If you are not a registered member, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (such as browser or device ID). We may also need to verify your identity by requesting a copy of your government issued identification.
  • Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a request related to your information. In order to designate an authorized agent to make a request on your behalf, you must provide written proof that you have consented to this designation (unless the agent has power of attorney pursuant to California Probate Code sections 4000-4465).
  • Response Timing and Format: If you are a Company customer with an online account, we will deliver our written response to that account online or via email. If you are not a Company customer or do not have an online account, we will deliver our written response by mail or electronically, at your preference. The response will also explain the reasons we cannot comply with a request, if applicable. If you are submitting a request regarding information you provided to a Medical Group or a Provider, please see the Notice of Privacy Practices, which asks that you direct your request to the Tia patient portalI at member.asktia.com.
  • Anti-Discrimination Right: We will not discriminate against you for exercising any of your CCPA rights. But note that some of the functionality and features available to you may change or no longer be available to you upon deletion of your personal information or opt-out of sale or sharing of your personal information.

California “Shine the Light” Law

California Civil Code § 1798.83 permits California residents who have supplied personal information to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If you are a California resident and would like to obtain this information, please provide sufficient information for us to determine if this applies to you, attest that you are a California resident, and provide a current California address for our response. To make such a request (limit one request per year), please send an email to: ccpa-requests@asktia.com (mailto:ccpa-requests@asktia.com) with “California Privacy Rights” as the subject line or mail us a letter to: 548 Market St., Ste. 45295, San Francisco, CA 94104. You must include your full name, email address, and postal address in your request.

9. Contact Us

If you have any questions about the Privacy Policy, please contact us by email at: privacy@asktia.com.

If you wish to seek to exercise these rights or have any questions (for residents of all states, including California), please reach us in one of the following ways: